We, Virgin Digital Help Limited ("Virgin Digital Help", "we" or
"us"), would ask that you take the time to read these Website
Terms & Conditions carefully. They explain a number of things
including, for example, the rules covering your use of this site
as well as other information regarding your rights. By using
www.virgindigitalhelp.com, you'll be confirming that you have
read and understood and agree to these Website Terms &
Conditions. These Website Terms & Conditions may change from
time to time and, if they do, the up-to-date version will always
be available on the Virgin Digital Help website. We will
indicate at the top of these Website Terms & Conditions when
they were last updated.
Please ensure that you check these Website Terms & Conditions
regularly to view any changes which may have been made, because
by continuing to use the site after these Website Terms &
Conditions have changed, you will be confirming that you have
read and understood, and agreed to be bound by, any revised
Website Terms & Conditions.
Your Information & Privacy
You agree to provide accurate, complete and up-to-date
information in the required fields when registering with us. We
would really appreciate if you could keep this information up to
date. You also agree to keep any username and password you create
confidential as you will be responsible for the use of any profile
accessible on www.virgindigitalhelp.com which requires you to input
those details. For a more detailed explanation of how we will
collect, use and store your personal information, and our commitment
to protecting your privacy, please see our Privacy
Policy.
Products & Services
If you request or purchase our products and services, the
contract between you and Virgin Digital Help will take the form of
our Customer Terms and will only be formed in the manner set out in
the Customer Terms. Nothing on the Virgin Digital Help site shall be
deemed to be an offer by us to provide any goods or services to you.
Proprietary Rights
All information and materials (including text, graphics, audio,
video or image files, content, software and applications) displayed
on or available from this site, and all copyright, trade mark
rights, design rights and other intellectual property rights in them
(together, the "Proprietary Content") are the property of Virgin
Digital Help or our users, suppliers or licensors. This includes,
without limitation, the organisation and lay-out of the site and the
underlying software that is owned by us or our users, suppliers or
licensors.
By using the site you're agreeing that Proprietary Content is
available for personal use only and that you will not copy,
reproduce, download, publish, distribute or dispose of in any way
any Proprietary Content. Neither the Virgin name nor any Virgin
company name, brand name, product name, service name, trade mark,
logo or design may be used or copied in any manner.
Pop Ups
When using www.virgindigitalhelp.com, you may get pop-ups
occasionally. We may use these for many reasons, including to
provide you with extra information and to launch questionnaires to
help us improve our service to you. Pop-up boxes from Virgin Digital
Help are clearly marked with a heading from Virgin Digital Help
You might also get pop-up ads from third parties. These may
appear due to software you have installed, deliberately or
unknowingly, on your computer. Unfortunately, Virgin Digital Help
cannot control these pop-up boxes because they haven't come from us.
We do not endorse any website or product which appears in any
pop-up which does not come from Virgin Digital Help.
Links to and from Other Sites
Our site may contain links to other third party websites,
resources, advertisements or sponsorships.
If you choose to access any of these links, you will be leaving
the Virgin Digital Help site and since we don't have any control
over these other sites, we are not responsible for the content,
advertising, products or services available from them, or for any
dealings or disputes that you may have in relation to those sites.
In addition, links from the Virgin Digital Help site to any
other site, or links to the Virgin Digital Help site from any other
site, do not mean that Virgin Digital Help approves of, endorses or
recommends that site.
Virgin Digital Help is not liable for any loss or damage which
may be suffered as a result of the use of such links and third party
sites. We would encourage you to review the terms and conditions and
privacy policy on any other site you may choose to access because
our terms and conditions and privacy policy will no longer be
applicable.
We reserve the right to remove a link on our site at any time.
Accessibility
If you have trouble using our website with certain web browsers
or other software or if you want to let us know how we can improve
accessibility, please let us know by clicking here to Contact Us. We appreciate your feedback and your
suggestions will help us to improve our service to you.
Site Information and downtime
This site (or parts of it) may be unavailable occasionally for
maintenance, updating or otherwise. Where this happens we apologise
for any inconvenience caused. However, Virgin Digital Help shall not
be liable for any loss or damages resulting from such
unavailability.
At Virgin Digital Help we take great care in seeking to present
accurate, transparent and useful information to you as a user.
However, there may be information we make available to users of the
site generally free of charge (such as a technical guide) which is
published on a certain date and might not be reviewed or updated
regularly. Therefore, we should let you know that information on
this site might be out of date, incomplete, contain some errors or
be in some way unreliable or not relevant to your particular
circumstances. It may not resolve your problem or address your need.
Just to be sure, please check any information obtained from this
site before acting upon it in any way ' and of course, if you want
to get the latest information about a technical issue, please do get
in touch with us.
Please note that we may make changes to the site, its functions
and services from time to time.
Protecting the online privacy of children is especially
important to us. By accessing the site, registering with us,
requesting any products or services from us or providing us with any
of your personal information, you'll be representing and warranting
that you are 18 or older and that you agree to these Website Terms &
Conditions. If you are under 18 years old, please do not attempt to
register with www.virgindigitalhelp.com or request our products or
services and do not provide us with your name, contact details or
any other information about yourself. If we reasonably believe a
person requesting our products or services or using the Virgin
Digital Help site to be under 18, we may need to remove their
details from our records and cease providing them with our products
and services.
Other Limitation of Liability
It is important to note that using the internet does have its
dangers. Our aim is to ensure a fast, reliable and secure service
and to protect your personal information. However we cannot take
responsibility for:
- any breach of security of www.virgindigitalhelp.com
- any damage, loss or corruption of any data, information or
material
- any viruses or other malicious programs that may infect your
computer equipment or other property
- any breach of security by hackers in relation to www.virgindigitalhelp.com
- any use by you of any of the free information on
www.virgindigitalhelp.com
Virgin Digital Help and the other Virgin companies won't be liable
for any special, indirect, incidental, consequential or economic
loss (or for any exemplary or punitive damages) in connection with
the use of the www.virgindigitalhelp.com site or any other site. The
same applies for our employees, officers, directors, representatives
and agents and/or those of the other Virgin companies. This
paragraph only applies to the extent that it can in accordance with
applicable laws.
The free information on www.virgindigitalhelp.com (the
'Free Information') may not be able to resolve all difficulties,
issues and problems that you are suffering and we give no
warranty as to the outcome of your use of the Free Information.
We do not give any warranty that (i) the Free Information will
meet your requirements, (ii) the results that may be obtained
from the use of the Free Information will be accurate or
reliable, or (iii) any errors in the Free Information will be
corrected.
Different limitations and exclusions will apply to liability
arising from the provision of any products and/or services by
Virgin Digital Help. These are set out in our Customer Terms.
Law and Jurisdiction
These Website Terms & Conditions and any dispute in relation to
them is governed by English law and we reserve the right to
bring proceedings in the courts in any location, the courts in
New York or whichever forum we feel is appropriate.
As a user, the laws of your location may apply to your online
dealings with www.virgindigitalhelp.com and you may have additional
legal rights and/or obligations than those provided under laws of
the State of New York. We always recommend that you should seek
local legal advice, however we would encourage you to speak to us if
you have any concerns to see if they can be resolved.
Other terms – a final word from our lawyers
These Website Terms & Conditions, the Privacy Policy and any
Customer Terms you may accept constitute the entire agreement
between you, the user, and Virgin Digital Help in relation to your
use of the site and supersede all prior agreements and arrangements
between us in relation to your use of the site.
If any provision or part of these Website Terms & Conditions is
or becomes illegal, invalid or unenforceable, the legality, validity
and enforceability of all of the other provisions and parts of these
Website Terms & Conditions will not be impaired.
No failure or delay by Virgin Digital Help in exercising or
enforcing any right, power or remedy which arises under these
Website Terms & Conditions shall operate as a waiver of that or any
other right, power or remedy. No waiver by Virgin Digital Help shall
be effective unless in writing and signed by an authorised
representative of Virgin Digital Help.
Finally – If in doubt, talk to us
If you have any queries, comments or complaints regarding the
site or these Terms and Conditions, or if you want to provide
feedback about the website or report a problem you might have
encountered, just get in touch. You can click here to Contact Us or write to us at:
- The Webmaster
- Virgin Digital Help Limited
- 30 St Mary Axe
- 33rd Floor
- London EC3A 8EP
- UK